1. OUR COMMUNITY
1.1 Why these guidelines exist. ForGrabs is a parent-to-parent marketplace built on trust between neighbors. These Community Guidelines explain how we expect everyone to behave when listing, messaging, meeting up and reviewing. The ForGrabs marketplace is operated by ForGrabs, a company registered in the State of Delaware ("ForGrabs", "we", "us" or "our").
1.2 Part of our Terms. These Community Guidelines form part of our Terms and Conditions. If they conflict with the Terms and Conditions, the Terms and Conditions prevail.
2. BE HONEST
2.1 Describe it like you would want it described. List the real Item, with your own recent photographs, and mention every flaw a buyer would want to know about.
2.2 One Item, one Listing. Do not post duplicate Listings, bait-and-switch Listings or Listings for Items you do not have.
2.3 Be who you say you are. Use your real name in your account, keep one personal account and do not impersonate anyone.
3. BE RESPECTFUL
3.1 Treat people well. Be courteous in messages, including when you decline an offer or a request.
3.2 No harassment or hate. Harassment, threats, bullying, discrimination, hate speech, and sexual or violent content are not allowed.
3.3 Respect a no. If someone declines an offer or stops replying, move on. Do not message them repeatedly or contact them outside ForGrabs.
4. PROTECT CHILDREN
4.1 Photograph the gear, not the child. Do not post photographs showing a child's face, name, school, team or jersey number. Crop or blur these details.
4.2 Teen users. Users must be at least 13. Users aged 13 to 17 need a parent's or guardian's consent, must keep their full name, school and face out of their profile, and must never meet another user in person without their parent or guardian present.
4.3 Adults dealing with teen users. Keep every conversation with a user under 18 about the Listing or Order, on ForGrabs and appropriate. Never ask a user under 18 for personal details, photographs or to meet without their parent or guardian.
4.4 Zero tolerance. Any content or conduct that sexualizes, exploits or endangers a child leads to immediate removal from ForGrabs and a report to the National Center for Missing and Exploited Children and law enforcement.
5. KEEP IT ON FORGRABS
5.1 Pay through checkout. Never pay or accept payment by cash, payment apps, gift cards or wire transfer for an Item found on ForGrabs. Buyer protection only applies to payments made through checkout.
5.2 Watch for scams. Be wary of anyone who asks you to pay outside ForGrabs, asks for a verification code, sends a link to an external payment page, offers to overpay or asks you to ship before payment. Report it.
5.3 Messages stay on topic. Use messaging for Listings and Orders only. No spam, advertising or requests for personal information you do not need.
6. MEETING UP SAFELY
6.1 Choose a safe place. Meet in a busy public place during daylight. Many police departments offer safe exchange zones.
6.2 Bring another adult. Where possible, bring a friend or partner, and tell someone where you are going.
6.3 Do not bring children to meet strangers. Leave children at home when meeting someone you do not know. Teen users may attend a meetup only with their parent or guardian.
6.4 Inspect before you hand over your code. Check the Item at the meetup and give the seller your handoff code only once you are satisfied.
6.5 Trust your instincts. If something feels wrong, leave. In an emergency, call 911.
7. REVIEWS
7.1 Genuine reviews only. Rate only Orders you completed, and describe your own experience honestly.
7.2 No manipulation. Do not offer or accept anything in return for a review, ask for a review to be removed in exchange for a benefit, threaten a bad review, or review yourself through another account.
7.3 Keep it relevant. Reviews should be about the Item and the transaction, not personal attacks or private information.
8. SAFE AND ALLOWED ITEMS
8.1 Follow the safety rules. Only list Items allowed by the Prohibited Items and Gear Safety Policy, and check every Item against recall lists before listing.
9. REPORTING AND BLOCKING
9.1 Tell us. Use the report option on a Listing, a conversation or a comment, or email contact@itsforgrabs.com about anything else, including a profile or review. Reports are confidential, and we do not tell the reported user who reported them unless the law requires it.
9.2 Block. You can block any user. Blocking stops that user from contacting you through ForGrabs.
10. ENFORCEMENT
10.1 What we may do. Depending on how serious a breach is, we may remove content, issue a warning, limit features, hold payouts, or suspend or close an account under the Terms and Conditions. Serious breaches, such as threats, fraud or risks to children, may lead to immediate closure without warning.
10.2 Appeals. If you think we got it wrong, reply to our notice or email contact@itsforgrabs.com within 30 days explaining why, and a member of our team will review the decision.
10.3 Changes. We may update these Community Guidelines from time to time. Questions can be sent to contact@itsforgrabs.com.